WARCO BILTRITE has lost a truly extraordinary member of its family. It is with deep sorrow that we announce the passing of Joyce Purdy. Joyce passed away peacefully at her home on February 10th, 2010 with her beloved husband, Ronnie, by her side.
For nearly 40 years, Joyce Purdy has been “The Voice of WARCO BILTRITE ”. Her professionalism and impeccable level of customer service stand out as unwavering attributes that will forever be remembered.
The friendships she developed over the years, without ever having met the individual face to face were more than anyone can count. Those that did come in person were always anxious to introduce themselves to Joyce and meet the voice on the other end of the telephone.
She was a very special, beloved Lady.
Joyce joined WARCO BILTRITE in December 1971 after having recently been laid off from an accounting position with a local aerospace company. She had been told that WARCO BILTRITE was looking for a switchboard operator while attending a jewelry party at a mutual friend’s house.
She interviewed and was hired by WARCO BILTRITE as the switchboard operator and receptionist. She steadfastly performed until her illness made it impractical for her to continue her career. With the exception of vacations, holidays and the extremely rare sick day, Joyce began greeting our customers promptly at 7:00 am each morning and didn’t stop until she went home.
In 2008, Joyce was the recipient of the Charles J. Vaughn Award of Excellence, a tribute which she was well deserving of and so graciously acknowledged.
Joyce has many wonderful friends here at WARCO BILTRITE and she valued her friendship with each one of us. We are deeply saddened by her passing but take comfort in remembering every moment we shared with her.
She will be missed.
The WARCO BILTRITE Family