We Thrive On Feedback

As the industry leader in rubber manufacturing, we are constantly researching and implementing improvements to remain on the forefront of customer service, technological expertise, product development and much more.

We would deeply appreciate your honest feedback as to how we are performing and are open to any ideas for improvement. Thank you for your time and commitment to the West American Rubber Company.

Please take a few moments (5 – 10 minutes) to complete our brief survey below:

    Contact Information

    How Long Have You Worked With Us?

    Customer Satisfaction

    What type of product(s) have we provided for you? Please check all that apply.

    Sheet RubberMolded RubberRubber ExtrusionsRubber Mats & MattingCustom MixesOther (Please list below)

    Please indicate your level of satisfaction with our:

    Ordering Process

    Technical Assistance

    Product Quality

    Delivery Performance


    Professionalism of Our Customer Service Team

    Timeliness of Quotation Response

    Overall Service Compared to Our Competitors

    Overall service today compared to last year?

    Greatly ImprovedImprovedNo ChangeDeclinedGreatly Declined

    WARCO BILTRITE Improvement

    When choosing a rubber manufacturer, please rank the importance of the following factors (1 being low importance and 5 being most important)?



    Product Quality

    Fastest Delivery

    Professionalism of Manufacturer

    What is one attribute that you like about WARCO BILTRITE?

    What is one attribute that WARCO BILTRITE could improve upon?

    What new services or products would you like to see?

    PSA on Silicone sheetPSAs on ExtrusionsNSF 61 MaterialOther (Please list below)

    How WARCO BILTRITE Can Help You

    Do you have a current need, in which we can help you? If so please list it.

    Is there anything else that you would like us to know?